Express Track focuses on each client as our only call center client and delivers the highest level of call center quality and customer support service for each client. We are 100% client focused, every member of our call center team has worked in the retail or hospitality industries and is a member of our Call Center Services team because of their dedication in delivering an excellent call center experience to our client and our clients customer.
We specialize and deliver on giving your customer the experience of your company – through on-going training to dedicated account managers your customer will believe they are communicating directly with a member of your staff. Whether it’s to answer product questions, place an order, handling a return or a dissatisfied customer, or pulling your product from the shelf to answer questions your website doesn’t (after all this is what you would do if you were doing this) we deliver a premium customer support experience.
We can also provide you with additional customer support and call center services ranging from auto-attendant, unified messaging, and bridge conferencing, to a complete hosted (managed) telephony solution through our Avaya call center technology. These customer support and call center services are one more way Express Track can help you build your business continuity without the expense and upkeep of owning your own phone system.
Contact Center Services
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Inbound Website Support
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Sales with Upsell
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Customer Service
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Customer Care
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Appointment Setting
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General Information
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Organization Event Registration
- Event Ticketing
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"Harmony Online has been thrilled at the level of customer care provided by Express Track.” -- Marianne Oleson, President