Business Challenge
Inspirational Gifts Company contracted with Express Track as a new e-commerce business, which needed office space, call center management and order fulfillment. They needed a business partner who would help guide and shape their policies, make recommendations and still allow them to be flexible with their vendors and their customers.
Express Track Program Solutions
- Maintains product display space and on-site office space for core team members
- High service levels drive new categories of business, sales orders and revenue
- Telephone routing for clients with remote office location and mobile phone roll over
- Customer service includes live operator calls and email correspondence
- Order fulfillment is detailed and high touch
- Express Track provides specialty fulfillment services, including tissue wrapping, gift wrapping and inserts such as promotional inserts that pertain to the current holiday or season
- All orders are double checked for quality assurance and accuracy
- Company has experienced three times compounded growth end-over-end since starting operations
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"Harmony Online has been thrilled at the level of customer care provided by Express Track.” -- Marianne Oleson, President